pq999 Privacy Policy

Introduction and Scope

pq999 (hereinafter referred to as "we", "our", or "the Platform") operates a trusted online betting and casino service for players in Bangladesh. We place the highest importance on protecting the privacy of our users. This Privacy Policy ("Policy") describes how pq999 collects, uses, stores, and where necessary shares your personal information with third parties.

By using our website pq999.lat, registering an account, or using any of our services, you are considered to have given your consent to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies only to individuals aged 21 or older who use our Platform from Bangladesh.

What Information We Collect

pq999 collects various types of information as described below in order to operate and improve its services.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact information
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Account username and password

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Cookies and local storage data
• Time, location, and navigation patterns of site visits
• Gaming history and information relating to betting behaviour
• Deposit and withdrawal transaction records

2.3 Information Received from Third Parties

We may receive necessary information from identity verification service providers, payment processors, and fraud prevention agencies. Such information is used to ensure the security of your account.

Purpose of Information Use

pq999 uses the information collected for the lawful purposes listed below:

• Account registration, identity verification, and age confirmation (complying with the 21+ rule)
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfers)
• Providing customer support and resolving complaints
• Preventing fraud and money laundering (following Anti-Money Laundering / AML policy)
• Managing bonus and promotional offers and the VIP programme
• Improving platform functionality and security
• Enforcing and monitoring responsible gaming policy
• Fulfilling legal obligations and resolving disputes
• Providing personalised services and recommendations

We never sell your information to advertising networks or transfer it to third parties for personal gain.

Information Sharing and Disclosure

pq999 may share your personal information with third parties in specific circumstances. However, such sharing is always limited, purposeful, and restricted to what is necessary.

4.1 Authorised Third Parties

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners — to verify and complete transactions
• Identity Verification Services: to complete the KYC (Know Your Customer) process
• Technology Service Providers: for server hosting, software maintenance, and cybersecurity
• Gaming Software Providers: Pragmatic Play, JILI, PG Soft, Spribe, and other game developers — for gameplay data only
• Legal Advisors and Auditors: to fulfil legal obligations

4.2 Where Required by Law

We are legally obliged to provide necessary information in response to a court order from a competent court, a government directive, or a lawful request from a law enforcement agency. In such cases we will endeavour to notify you in advance wherever possible, unless prohibited by law.

Cookies and Tracking Technologies

The pq999 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience on our site.

5.1 Types of Cookies

• Essential Cookies: for maintaining login sessions, security verification, and core site functionality — these cannot be disabled
• Functional Cookies: for remembering language preferences, theme settings, and user preferences
• Analytics Cookies: for understanding site visit patterns — not personally identifiable
• Security Cookies: to detect and prevent fraudulent activity

You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect some site functionality.

Data Protection and Security

pq999 has implemented industry-standard technical and organisational measures to protect your personal information.

• SSL/TLS Encryption: all data exchanged between your browser and our servers is encrypted
• Secure Database: stored information is protected with encryption and access controls
• Two-Factor Authentication (2FA): an additional security layer for account access
• Regular Security Audits: vulnerability assessments of our systems are conducted regularly
• Restricted Employee Access: only authorised staff have access to specific data
• Data Backup: regular backups are maintained to prevent data loss

Please note that transmitting information over the internet is not entirely without risk. Even with our best efforts, no system can be guaranteed to be 100% secure. It is therefore important to keep your password confidential and to log in only from authorised devices.

Data Retention Period

pq999 does not retain your personal information beyond the period necessary. Retention periods are determined in accordance with the following policy:

• Active Accounts: all relevant information is retained for as long as the account remains active
• Transaction Records: financial transaction data is retained for a minimum of five (5) years — due to AML legal obligations
• Identity Verification Documents: retained for a minimum of five (5) years after account closure
• Gaming Logs: retained for up to two (2) years
• Inactive Accounts: an account may be declared inactive if there has been no activity for two (2) years

Once the designated period has elapsed, we securely delete your information or anonymise it so that it can no longer be linked to you.

Your Rights

As a user of pq999, you have the following rights regarding your personal information:

8.1 Right of Access

You may request from us at any time what information we hold about you. We are obliged to inform you within 30 business days.

8.2 Right to Rectification

If any information stored in your profile is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You have the right to opt out of marketing messages or non-essential communications. This can be done through your account settings or directly through our support team.

To exercise any of the rights listed above, please contact our support team. We are always ready to assist with your request.

Protection of Children and Minors

pq999 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification during registration is mandatory. If we learn that a minor is using our services or that their information has been collected, we will immediately close that account and delete the relevant information.

A request to parents and guardians — if you believe your child is using our Platform, please notify our support team immediately.

International Data Transfer

Our servers and some third-party service providers may be located outside Bangladesh. In such cases your information may be transferred internationally.

For such transfers we ensure that:

• The relevant country or organisation has adequate data protection measures in place
• Third-party providers are contractually bound to uphold the standards of this Privacy Policy
• Only the minimum necessary information is transferred

Policy Changes

pq999 reserves the right to amend or update this Privacy Policy as needed. For any significant changes we will notify you in the following ways:

• Displaying a clear notice on the main page of the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of this Policy

Continuing to use our services after an update means you are considered to have consented to the revised Policy. You are therefore advised to review this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team. We will endeavour to respond to your request as quickly as possible.

If you are not satisfied with our response, you have the right to file a complaint with the relevant authority. We take all legitimate complaints seriously.