pq999 Terms and Conditions

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account on pq999, the user must be at least 21 years of age. Registration by anyone below this age is strictly prohibited. pq999 may request identity documents from a Member at any time for age verification purposes.

2.2 Single Account Policy

Only one account is permitted per individual, household, or device. If the same person operates multiple accounts, it will be considered a violation of the platform's rules, and all accounts may be closed and all balances forfeited.

2.3 Accurate Information

Members must provide accurate, complete, and up-to-date personal information at the time of registration. Opening an account with false information is a serious violation of these Terms. pq999 may request any documents as part of its KYC (Know Your Customer) verification process.

2.4 Account Eligibility Requirements

• The Member must be at least 21 years of age.
• Individuals residing in any country or region where online gaming is legally prohibited may not use this platform.
• Employees, directors of pq999, or their immediate family members may not participate in real money gaming.
• Members must register using their own genuine identity; registering or playing on behalf of another person is prohibited.

3. Account Security

Members are solely responsible for keeping their account login credentials (username and password) completely confidential. Members are solely responsible for all activities conducted under their account.

3.1 Password Protection

Use a strong password consisting of a combination of uppercase and lowercase letters, numbers, and special characters. Never share your password with anyone. If you suspect your account credentials are being used without authorization, contact the pq999 support team immediately.

3.2 Account Transfer Prohibited

Transferring, selling, or renting any account to another person is strictly prohibited. If any such activity is detected, both accounts will be closed immediately.

4. Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount on pq999 is ৳500, and this applies to all payment methods. Accepted payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

All deposits must be made from a mobile banking or bank account registered in the Member's own name. Deposits made through a third party are not accepted and may be returned.

4.2 Withdrawals

The minimum withdrawal amount is also ৳500. Approved withdrawal requests are generally processed within 10 to 45 minutes. This timeframe applies to verified accounts.

4.3 Fraudulent Transactions

If a Member's transaction is suspected to be fraudulent, pq999 may suspend that transaction and investigate the account. The withdrawal process will remain on hold until the investigation is complete.

5. Bonuses and Promotions

5.1 Welcome Bonus

New Members are eligible for a 200% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳500 is required to claim this bonus.

5.2 Bonus Wagering Requirements

The wagering requirement for the welcome bonus is 10x (ten times). This means withdrawals can be made after wagering ten times the bonus amount.

5.3 Bonus Policy

• Each Member will receive the welcome bonus only once.
• Another bonus cannot be claimed while one bonus is already active.
• pq999 reserves the right to change, suspend, or cancel any bonus offer at any time.
• In cases of bonus abuse or fraudulent activity, the bonus may be forfeited and the account may be closed.
• VIP program benefits (including cashback) are governed by separate VIP terms and conditions.

5.4 VIP Cashback

pq999's four-tier VIP program includes weekly cashback benefits: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, and Platinum — up to 1.2%. Detailed cashback rules are available in the VIP section.

6. Gaming Rules

All games offered on pq999 are operated by third-party providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, etc.). Each game has its own rules, which are displayed within the game.

6.1 Betting Limits

Minimum and maximum betting limits are set for each game and are clearly stated in the game interface. Betting limits may differ when playing with bonus funds.

6.2 Technical Issues

In the event of a technical error, disruption, or disconnection in any game, pq999 reserves the right to void the relevant round and refund the wagered amount. The "Game Malfunction Voids All Pays and Plays" policy applies here.

6.3 Fair Play Guarantee

All games on pq999 operate using Random Number Generator (RNG) technology that has been independently tested. We are firmly committed to fair play and transparency.

7. Prohibited Activities

The following activities are strictly prohibited on pq999, and if detected, the account may be closed and all balances forfeited:

• Abusing the bonus system or bonus hunting/arbitrage.
• Operating multiple accounts.
• Money laundering or transactions involving illegal funds.
• Playing using software, bots, or any other automated tools.
• Colluding fraudulently with other Members on the platform.
• Conducting transactions using a third party's account.
• Exploiting technical vulnerabilities or errors in the platform.
• Harassing, threatening, or abusing other Members.

8. Responsible Gaming

pq999 places the highest priority on responsible gaming. We believe that gambling should be an entertainment activity and should never be a cause of financial hardship or personal problems.

8.1 Self-Control Tools

pq999 provides the following self-control tools for Members:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Restrict the amount wagered within a set period of time.
• Session Limits: Set a time limit for continuous play.
• Self-Exclusion: Voluntarily suspend your account for a specified period.
• Reality Check: A reminder feature that alerts you during regular play sessions.

Contact the pq999 support team to use these tools.

9. Privacy and Data Protection

pq999 places the utmost importance on protecting Members' personal information. We use SSL (Secure Socket Layer) encryption technology to keep all data transmissions secure.

For detailed information on how we collect, use, and protect your data, please read our Privacy Policy.

9.1 Use of Information

Member information is used solely for account management, service improvement, fulfilling legal obligations, and communicating with members. No information is sold to third parties without the member's consent.

9.2 Cookie Policy

pq999 uses cookies to improve the user experience on its website. By browsing our site, you are consenting to the use of cookies. Cookie settings can be changed from your browser.

10. Intellectual Property

All content on the pq999 platform — logos, designs, graphics, software, text, and other materials — is the intellectual property of pq999 and is protected by applicable copyright law.

• Reproducing, distributing, or modifying any content on the platform without written permission from pq999 is prohibited.
• Members may access platform content for personal use only.
• Games and software from third-party providers are protected by their respective intellectual property rights.

11. Limitation of Liability

pq999 strives to maintain a fair and transparent relationship with its members. However, pq999's liability is limited in the following circumstances:

• pq999 is not responsible for losses caused by internet disconnection or device issues.
• In the case of technical errors in third-party game software, the relevant provider's policy applies.
• pq999 is not responsible for account losses resulting from a member's own negligence or carelessness.
• pq999 will not be held liable for service disruptions caused by force majeure events such as natural disasters, government directives, or other unforeseen circumstances.

pq999 always endeavors to resolve any technical issues quickly. If you encounter a problem, please contact our 24/7 support team.

12. Account Closure and Suspension

12.1 Closure by pq999

pq999 may suspend or close an account for the following reasons:

• Violation of any clause in these terms and conditions.
• Fraudulent or suspicious activity.
• Registration with false or incomplete information.
• As required to meet legal obligations.
• Involvement in prohibited activities.

12.2 Closure by Member

If a member wishes to voluntarily close their account, please contact the support team. All pending withdrawals and applicable verifications must be completed before the account is closed.

13. Dispute Resolution

In the event of any dispute or complaint, the member must first contact pq999's support team. Our team will investigate the matter and attempt to provide a resolution as quickly as possible.

13.1 Complaint Process

1. Submit a complaint via live chat or by email at [email protected].
2. Include details of the complaint, along with the relevant dates and amounts.
3. pq999 will complete its investigation within a set timeframe and provide a response.
4. If both parties are not satisfied, the option of independent mediation will be considered.

13.2 Disputes Regarding Game Results

In the event of a dispute over a game result, the game software log will be considered the final evidence. Results of RNG-driven games are verifiable and cannot be altered.

14. Changes to Terms and Conditions

pq999 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of significant changes via the site or by email.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. It is recommended that you visit this page regularly to stay informed about the latest terms and conditions.