Responsible Gaming at pq999 — Your Safety is Our Priority
pq999 believes that entertainment should always be safe and controlled. We care about the mental and financial well-being of every player and provide all the tools and support needed for responsible betting.
Why is Responsible Gaming so important?
Online betting and casino gaming can be enjoyed as a form of entertainment — but it is only enjoyable when it stays in control. At pq999, we believe every player should know their limits and play within them.
Gambling can be a fun pastime, but it is not a source of income. There are no guaranteed wins — every game can go either way. Always play with money you can afford to lose. Responsible gaming means playing for entertainment, not as an escape from problems.
Our team is with you 24/7. If you ever feel that gaming is no longer entertainment but is becoming a problem, please contact us immediately through live chat. Our Bengali-speaking support team is always ready to help you find the right path.
Our Measures for Your Safety
Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount at any time. This keeps your budget under control and protects you from overspending. Go to your account settings or let us know via live chat to set a limit.
Time Limits and Reminders
Playing for long periods can put a strain on your mind. Use our time-out feature to set a maximum session length. Once that time is up, the system will prompt you to take a break.
Self-Exclusion
If you want to take a break from playing for a set period, you can voluntarily suspend your account. Contact our support team to request a temporary suspension (1 week to 6 months) or a permanent closure — we will act within 24 hours.
Loss Limits
Set a loss limit if you do not want to continue playing after losing a certain amount. Once you reach this limit, you will not be able to place any more bets and the system will automatically stop you.
Reality Check
Pop-up notifications at regular intervals will remind you how long you have been playing and the total amount transacted. These reality checks keep you aware and help prevent excessive play.
Support and Guidance
Our specially trained support team is available 24/7 in Bengali. If you have any concerns or issues about your gaming, contact us immediately via live chat — you will be helped without any judgment.
How to tell when there is a problem?
If you notice any of the following signs, take action immediately and contact us:
- You keep placing larger bets in the hope of winning back money you have lost
- You are spending more time gambling by cutting back on family, friends, or work
- You are borrowing money to gamble or taking funds from essential expenses such as rent or food
- You are hiding how much you gamble and how much you lose from family or loved ones
- You feel restless, irritable, or anxious when you are not playing
- You are turning to gambling to escape depression or anxiety
- You keep trying to stop gambling but fail repeatedly
Ways to Stay Safe
Tips Set a fixed budget before you start betting and stop when it runs out.
Tips Keep a time limit for each session — use a timer.
Tips Never play while drinking alcohol or under stress.
Tips Do not try to win back losses immediately — take a break.
Tips Review your gaming history regularly.
Our Commitment to Responsible Gaming
pq999 in Numbers
Self-Exclusion and Support Services
Temporary Account Suspension
You can temporarily suspend your account for anywhere from 1 week to 6 months. During this time you will not be able to log in. Your account can be reactivated once the suspension ends. Submit your request via live chat.
Permanent Account Closure
If you feel you need to stop gambling, we will permanently close your account. We respect this decision and handle the process without any pressure. Email us at [email protected].
Minor Protection
Parents can use software such as Net Nanny or CYBERsitter to block online gambling sites on family devices. Protect your child from the harms of online betting.
Withdrawal Limits
Set a withdrawal limit to keep your winnings safe. This reduces the tendency to withdraw large sums suddenly and helps you manage your winnings responsibly.
Transaction History
You can view all your deposits, withdrawals, and bet details in your account dashboard. Review your transaction history regularly and let us know if you notice anything unusual.
Professional Guidance
Gambling addiction is a recognised health condition. If you feel it is affecting your daily life and relationships, seek advice from a mental health specialist or counsellor. We are on the side of your well-being.
Activate Protection Tools
Step 1: Go to Account Settings
After logging in, click your profile icon in the top right corner and look for the "Account Settings" or "Responsible Gaming" menu.
Step 2: Set Your Limits
Choose the limits that suit you from the deposit, loss, and session time limit options, then save them.
Step 3: Confirmation
After setting a limit you will receive a confirmation message. Increasing a limit is subject to a 24–48 hour cooling-off period.
Step 4: Get Support
If you cannot find an option or need help, contact our team via 24/7 live chat — we will assist you right away.
pq999's Responsible Gaming Policy
Age Verification
You must be 21 years of age or older to register at pq999. We collect your date of birth at registration and reserve the right to verify your national identity card, passport, or other government-issued documents at any time. Withdrawals may be delayed until age verification is complete. Accounts belonging to minors will be permanently closed and any deposited funds will not be refunded.
Budget Planning
Proper budget planning is the most important part of healthy gaming. Set aside a fixed amount for entertainment each month and stay within that limit. Remember, the minimum deposit is ৳500 and the minimum withdrawal is also ৳500. Transactions via bKash, Nagad, Rocket, and Upay are completed in just 10–45 minutes, so plan your play rather than making frequent deposits on impulse.
Transparency and Fair Play
pq999 operates with full transparency. Every game outcome is determined by an impartial random number generator (RNG). No game is predetermined — winning or losing depends entirely on chance. We audit our systems regularly to ensure fair play.
Awareness About Bonuses and Promotions
Our 200% welcome bonus (up to ৳10,000) comes with a 10x wagering requirement. Read the terms and conditions carefully before accepting any bonus, and only take a bonus if you are able to meet those conditions. Do not deposit beyond your budget because of a bonus offer.
Support Contact
Contact us for any questions about responsible gaming, self-exclusion requests, or support. Our live chat service is available in Bengali seven days a week, twenty-four hours a day. Email: [email protected]. We handle every request with full confidentiality.
Enjoy Safely — Welcome to pq999
Play responsibly, enjoy the entertainment, and know that we are here whenever you need us.